- Introduction to Reviewing Orders
- Reviewing the Order Detail Page
- Locking Orders
- Social Profile
- Network Transactions
- Network Affiliations
- Transaction Details
- Network History
- Transaction Map
- Custom Display Fields
- Customizing your view
- Transaction Notes
- Reviewing from a List
- Make a Decision
Introduction to Reviewing Orders
The order detail page contains all the information you need to make a decision on an order. It includes the order data that is sent to Fraud.net but also gives you access to the score, risk assessment calculations, alerts and more.
Click the drop-down arrow to see a summary view of some order details, or click the link in the Order ID column to see the Order Detail page.
Order Detail Page
At the top of the page you will see the score for the order. The score will have red highlighting if it is considered risky, orange highlighting if is medium risk, and green highlighting if it is low risk. The order ID and email address are also shown.
On the right side, you'll see the order status (Approved, In Review, Cancelled) and an expiration indicator will appear (if applicable).
Main features on the order detail page:
There is a lock icon in the upper-right. When an analyst views an order, they automatically lock the order—which prevents another analyst from working on the order at the same time. If the order is locked, the lock timestamp and analyst name will appear here.
An analyst can manually unlock the order if they are no longer working on it. Administrators can also manually lock and unlock orders by simply clicking the lock icon.
The social profile appears in the upper left, containing the customer name, location, and when the time at which this persona first appeared in Fraud.net. Using order data, we check social platforms to attempt a match. If there is a match, the social icon will be blue in color and you can click it to view the social media profile.
Alerts indicate one or more anomalies that may indicate an order is either suspicious or safe. Examples of suspicious orders are one originating in risky billing countries or shipping and billing address distances that are unexpectedly far apart. A red alert indicates suspicion; a green alert indicates a low-risk order.
Fraud.net compares orders across its network. Based on some basic criteria like email, phone and address, we match orders with personas. The Network Transactions feature will list any orders by persona across our network—and how many of them are seen as risky (red), safe (green) or neutral (grey).
Similar to network transactions, the Network Affiliations drill down into each service that we score. Services include names, addresses, phone numbers, email addresses, and IP addresses. Here, you'll see how many other orders in the network were risky or safe according to service, such as billing address.
Transaction Details summarize orders in the system. Below these details you'll find an indication of the score risk—high, medium, or low. The Repeat button indicates how many orders with the same persona are in the network.
Below the risk indicators, you'll find labels. If a rule has been applied, the rule name will appear. Any label that was applied from a rule or a manual decision will appear here. If an order has been in any workflows, the workflow names will also appear here.
As noted above, Fraud.net compares orders across our network, matching orders by persona—according to email, phone, and address. These orders appear in the Network History.
At the top you of this section, you'll see the total amount spent for a persona—together with detail on the total amount that was approved, marked as fraud, ended up as chargebacks, cancelled, refunded, or is still in review.
Next, you'll see the orders in the persona and which services matched—such as a billing address, shipping phone, or device. A blue icon indicates a match; a grey icon indicates no match.
If the order is from your merchant, you can click on the order ID to view order details. If the order is not from your merchant, there will only be a Network flag (no order details are available).
The map displays the billing address, shipping address, and location of the IP address. This can quickly show any suspicious locations or unexpectedly far distances.
Custom Display Fields
Your company may have custom fields, or there may be certain risk assessment fields that help you make a specific decision. You can also display additional order data here.
To add a custom field, click on the blue Add New Field button, search for the field and click the toggle to display the field. NOTE: this will display that field for everyone in your account.
For more information on the fields, take a look at Using Filters article.
If you send us product details, this section displays a summary of the products ordered.
Customizing your view
Some pieces of information may be especially helpful to your company. Each section on the order detail page can be moved or collapsed.
Move a section — hover the mouse pointer over the black header bar, then click-and-drag the section up or down on the page.
Collapse a section — click on the compress icon at the far right edge of the black header.
This feature provides more detail on the risk assessment calculations of an order. At the top-left of the order detail, click Services. For each service, you'll see an information summary on that service. If applicable, we display the service on a map. You'll also see a fraud risk score and fraud history within the network.
Transaction Notes are an audit of all order actions, such as the order submission time and any decisions that have been made on the order.
Reviewing Orders from a List
The order detail provides plenty of information. Sometimes, you may only need a subset of this information to make the decision. When you are viewing a Review Queue, a workflow, or the Discover order list, you can click the arrow on the right side of the row to expand the order details. This will display a subset of information, including Network Transactions, Alerts, Labels, Transaction Details, the map, and your custom fields.
Make a Decision
From both the order detail page and the expanded view, you can make a decision. Learn more in the Making a Decision article.