You can create rules using our filter functions to automatically route transactions fitting a defined set of attributes into different workflows. Multiple filters can be stacked to create complex rules. Learn more about how to Create a Rule.
Any order that triggers a rule tag (all orders over $2,500) will route to the workflow that you select. An order will appear in the first workflow that triggered the response. An order will not display in multiple workflows.
There are four primary workflows that rules can be a attached. They include:
- General review queue
- Specialty workflows — create these specifically for your business. Orders sent to a specialty workflow by a rule will automatically bypass the general review queue.
Learn more about how to Create a Workflow.
To assist you in making decisions, orders that route to the general review queue or to a specialty workflow can be analyzed through the Order Detail page. The detail page includes alerts and details which inform you as you decide what to do with the order. Learn more about manual review and analysis in the Order Analysis article.
Labels are transaction descriptors that provide more information on why an order has gone to a particular workflow—or the reason that a decision that has been made. Learn more in the Managing Labels article.
You can review and browse orders with keyword searches, filtering, and sorting. Searches can also be saved, edited, and deleted. Once you create a list, you can also open a quick view of the list and a make a decision directly from the list you are viewing. Learn more in the Lists article.
You can filter any list by any order field. When viewing the list, click the Add Filter button on the top left of the list. This will open a new window in which you can search for hundreds of data points pertaining to an order. When you onboard to Fraud.net, you set up the the filters that appear in your filter box. If you want to use custom filters or see other data points, contact your account representative. Learn more in the Filters article.