General Review Queue
The General Review Queue is a list of all transactions that require manual review that was not automatically re-routed by a custom rule to a Specialty Workflow.
The General Review Queue has a 3 step review process.
Open: these are orders that should be reviewed but have not been claimed by another analytics or assigned to a specialty workflow queue (the are unlocked or unclaimed).
In Progress: these are orders that are currently being reviewed by an analyst (they are locked or claimed).
Make a Decision: after an analyst has reviewed an order they can Make a Decision regarding the order to Approve, Cancel or forward the order to a Specialty Workflow for further review or approval.